A list of Frequently asked questions for Tradies using the hipages payment feature.
No. hipages payments service is separate to a hipages subscription.
You can do it via the setting tab in the app. If you already have a Stripe account you won’t need to do a KYC Check.
hipages payment service is separate to your Stripe account. If you already have a Stripe account you can signup to hipages payments feature without having to do the KYC check again.
Stripe confirms verification via a Know-Your-Customer (KYC) check, which usually happens within seconds.
hipages payments you can do this via Stripe and for other payment methods you can do this via the Payment Settings option
If you have an account in Stripe already you wont need to do another KYC Check, if you are new to Stripe it will take a few mins. You’ll need identification so have that ready.
Not at the moment, once its connected the link will be on all of your invoice emails.
Once you have connected to hipages payments you can resend older invoices and the link will be included.
Through the partnership with Stripe.
It will show as "on behalf of <tradie’s business name>" on the your bank account.
It will show as "hipages Payments Service" on the your bank account.
Within 5-10 business days.
Within two business days.
You will see a hipages Bank transaction in your account and within Tradiecore the invoice status will automatically change to Paid.
No. Payments are managed through a new 3rd party vendor - Stripe.com who offer cheaper merchant fees, sophisticated payment options.
They can see there is a payment fee on the screen where they add in their CC details. This won’t be on the invoice but will be included in the receipt they receive.
Minimum $5, maximum $20,000 (AUD) (excluding 1.6% fee)
The link won’t expire unless they cancel their hipages payments subscription.
You can create a refund from your Stripe dashboard, this is easier to do on a desktop rather than the app version.