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Payments Feature

A list of Frequently asked questions for Tradies using the hipages payment feature.

FAQ

Do I need a hipages subscription to use hipages payments?

No. hipages payments is separate to hipages subscriptions

Do hipages hold these payments?

No. Payments are managed through a new 3rd party vendor - Stripe.com who offer cheaper merchant fees, sophisticated payment options

How do I set it up?

You can do it via the setting tab on your phone.

I already have a Stripe account can I use that one instead?

hipages payments is separate to your Stripe account. If you already have a Stripe account you can us that account.

Can I pass on the merchant fee?

Yes you can

How soon can they request payments after set up?

Stripe confirms verification via a Know-Your-Customer (KYC) check, which usually happens within seconds

Is there a limit to how much I can request using the Payments feature?

There is a minimum of $5, maximum $20,000 (AUD) (excluding 1.6% fee)

How will the payment appear in my bank account?

It will show as "on behalf of <tradie’s business name>" on the bank account transaction list or statement.

How will the payment appear in my bank account?

It will show as "hipages Payments Service" in your bank account.

If a customer requests a refund and it’s processed by the Senior Trade Support Team, when can the customer expect to receive the refund?

Within 5-10 business days